--- title: "Free Helpdesk Software & Freshdesk Alternative | NeetoDesk" description: "NeetoDesk is a free Freshdesk alternative. Turn support emails into tickets, automate routing and SLAs, and give customers a portal. Free for ten agents." canonical_url: "https://www.neeto.com/neetodesk" markdown_url: "https://www.neeto.com/neetodesk.md" --- # Free Helpdesk Software & Freshdesk Alternative | NeetoDesk NeetoDesk is a free Freshdesk alternative. Turn support emails into tickets, automate routing and SLAs, and give customers a portal. Free for ten agents. ## Overview NeetoDesk is customer support software, a help desk and ticketing system that keeps every customer question organized, assigned to the right person, and answered before its deadline slips. Your team sees every conversation in one place, while customers can track their own requests in a customer portal and find answers in your knowledge base. Already on Freshdesk, Zendesk, or Help Scout? We'll move your entire history across for free. For support teams that want every feature on every plan, and only pay for the people who reply. Free for your first 10 agents. Then $30 per user, per year. ## Key Features - **The help desk that support teams actually switch to.**: More than 1.7K businesses have run their support on NeetoDesk, many of them bringing their entire Freshdesk or Help Scout history along. None of them pay per ticket, and their first ten agents cost nothing. - **What happens when a customer asks for help**: Whether a customer contacts you by email, ticket form, or through your customer portal, NeetoDesk follows the same four steps. - **Every email becomes a ticket with an owner and a status**: Connect Gmail, Outlook, or your existing email service. Each incoming message opens a ticket that you can assign, prioritize, and track, so nothing sits in a shared inbox waiting for someone else to pick it up. The entire conversation stays together, and NeetoDesk warns you when a teammate is already typing a reply to the same ticket. - **Where NeetoDesk fits**: Four situations NeetoDesk was built to fix. If one of these sounds familiar, the rest of the page shows the fix. - **Move from Freshdesk without losing your ticket numbers**: Changing helpdesks usually means leaving your history behind or paying someone to move it. We handle the migration for you at no cost, and your tickets keep their original Freshdesk numbers, gaps included. When a customer writes in about ticket #4021, it's still ticket #4021. - **Answer with a help article without leaving the reply**: Your team probably answers the same questions again and again. Instead, search your help articles while writing a reply, preview the right article, and insert it. The customer receives the article title, a short description, and a link to read it in full. - **Let customers check their own tickets**: Customers email to ask where their request stands, which means more replies for your team to write. The customer portal gives them somewhere to look instead. They sign in with a one-time code, see every ticket they have raised, read the whole conversation, reply, and close or reopen a ticket themselves. - **Automate who gets each ticket and when it's due**: Set rules that run when a ticket arrives or changes: assign it to a team, set a priority, or send a notification. Distribute new tickets around the team in turns, or assign each one to the person with the fewest open tickets. Response and resolution deadlines (SLAs) respect your business hours, and you get a warning before one is missed instead of a report afterwards. - **Connect your AI assistant to your tickets**: Use NeetoDesk with Claude, Cursor, GitHub Copilot, or Windsurf through MCP. Ask questions in plain English, and the assistant can read tickets, summarize long conversations, draft replies, and pull reports without you copying anything out of NeetoDesk. - **Organize it your way**: Custom fields, filtered views, tags, saved replies, bulk edits, and keyboard shortcuts. - **Reports that answer questions**: See team and individual performance, response times, ticket volume over time, and customer satisfaction. - **Email under your control**: Reply from your own email, use custom signatures, auto-archive emails, and block or allow entire domains. - **Satisfaction surveys**: A short survey goes to the customer automatically when you close their ticket. - **Security and access**: SSO, two-factor authentication, audit logs, custom roles, IP restrictions, and your own custom domain. - **Spam handling**: Automatic filters, one click to block a sender, and a spam view that clears itself after 30 days. - **Mobile apps**: Native iOS and Android apps, so your team can respond even when they're away from their desks. - **Cross-team handover**: Hand a ticket to another team with the entire conversation attached. - **Import and export**: Bulk import customers when you're getting started, and export your data when you need it. - **Good software works alone. Great software works together.**: Bring everything together. From communication to collaboration, NeetoDesk integrates seamlessly with the tools you already use, making your entire support system faster, smarter, and more connected. - **Support is a company-wide job**: Only the people who reply to customers count as agents. Everyone else you invite joins free: engineers, designers, finance, anyone whose input a ticket might need. Give them access to the tickets they should see, and they can read the history and leave private notes for the agent handling it. - **Free for your first ten agents**: The first ten agents are free. After that, Pro is $30 per user per year when billed annually, or $5 per user per month when billed monthly. Every feature described on this page is available on both plans. Nothing is locked behind a higher tier. - **The questions every switcher asks, resolved**: These are the 22 tickets we'd get if you emailed us your questions one by one. We went ahead and closed them all. ## Frequently Asked Questions ### What happens to our knowledge base? Freshdesk keeps the knowledge base inside the helpdesk. In Neeto, they're separate products: NeetoDesk for tickets and NeetoKB for articles. We move your articles into NeetoKB at no cost, keeping categories, authors, tags, and SEO settings. Once they're there, your team can insert any article into a ticket reply. ### Does it work with the mailbox we already use? Yes. Connect Gmail, Outlook, or your existing email service, and every incoming message opens a ticket. Your team replies from your own address, and replies also appear in your mailbox's Sent folder. ### Is automation limited on the free plan? No. Automation rules are unlimited on both plans, and approvals, task checklists, SLAs, and per-team permissions are included too. Every feature on this page is available on the free plan. ### What happens when we pass ten agents? The first ten agents stay free. Each agent after that is $30 per user per year when billed annually, or $5 per user per month when billed monthly. Only agents who reply to customers count; everyone else you invite joins free. ### Can customers see their own tickets? Yes. The customer portal lets customers sign in with a one-time code, see every ticket they have raised, read the whole conversation, reply, and close or reopen a ticket themselves. It runs at your own web address with your branding. ### Is NeetoDesk really free? Yes. NeetoDesk is free for your first ten agents, with every feature included: automation, SLAs, the customer portal, integrations, and the API. After that, Pro is $5 per user per month, or $30 per user per year. Only agents who reply to customers count; everyone else joins free. ### How is NeetoDesk different from Freshdesk? Freshdesk charges $19 to $89 per agent per month, and features such as round robin routing, satisfaction surveys, and audit logs sit on its higher plans. NeetoDesk includes every feature on every plan, is free for up to ten agents, and moves your Freshdesk history across for free, keeping your original ticket numbers. ### Can you migrate us from Zendesk or Help Scout? Yes. We move your tickets, customers, and history at no cost, using the same process as a Freshdesk migration: a test run you review first, then a switchover on the date you choose. ### Can NeetoDesk replace our shared inbox? Yes. Connect your support address, and every email becomes a ticket with an owner, a status, and a priority. NeetoDesk warns you when a teammate is already replying, and the whole conversation stays in one place instead of scattered across inboxes. ### Does NeetoDesk have an API and AI integrations? Yes. NeetoDesk has a documented REST API, a command line tool, and an MCP server, all on the free plan. Through MCP, assistants such as Claude, Cursor, GitHub Copilot, and Windsurf can read tickets, summarize conversations, draft replies, and pull reports. ### Is there a mobile app? Yes. Native iOS and Android apps let your team see and reply to tickets when they're away from their desks. ## Links - [Human page](https://www.neeto.com/neetodesk) - [Pricing](https://www.neeto.com/neetodesk/pricing) - [Help Docs](https://help.neetodesk.com) - [Roadmap](https://roadmap.neetodesk.com/product-roadmap) - [Changelog](https://roadmap.neetodesk.com/changelogs) - [Email Support](mailto:support@neetodesk.com)