NeetoChat BlogMilestone M29 updates

Milestone M29 updates

Sandip Mane

Sandip Mane

February 10, 2025

Let's go through what we got done in Milestone M29 (Jan 27 - Feb 09).

Enhancements:

- Ticket tags can now be used as filters in Views and Automation Rules.

- Rule conditions now support selecting multiple values for filters, reducing the number of conditions needed for ticket filtering.

Bug Fixes:

- Resolved issues with the Chat widget’s contextual helper, NeetoChat.contextualHelp.openWidget().

- Fixed a rare case where a customer didn’t receive a message, but it was still marked as read.

- Removed the duplicate Agent filter from Automation Rules' conditions.

- Fixed an issue where some automation rules were incorrectly triggered after a status change.

- Addressed a problem where not all members were displayed under View and Automation Rule conditions.

- Resolved an issue where views with custom statuses were not displaying the correct matching tickets.

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