Let's go through what we got done in Milestone M29 (Jan 27 - Feb 09).
- Ticket tags can now be used as filters in Views and Automation Rules.
- Rule conditions now support selecting multiple values for filters, reducing the number of conditions needed for ticket filtering.
- Resolved issues with the Chat widget’s contextual helper, NeetoChat.contextualHelp.openWidget()
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- Fixed a rare case where a customer didn’t receive a message, but it was still marked as read.
- Removed the duplicate Agent filter from Automation Rules' conditions.
- Fixed an issue where some automation rules were incorrectly triggered after a status change.
- Addressed a problem where not all members were displayed under View and Automation Rule conditions.
- Resolved an issue where views with custom statuses were not displaying the correct matching tickets.
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