Zendesk/Freshdesk alternative.
For customer support and ticket management.
NeetoDesk, a Zendesk/Freshdesk alternative, is a helpdesk solution that simplifies customer support with customizable ticket fields, automation, intelligent routing, SLA management and also integrating with tools like Slack and GitHub.
Manage customer queries
with NeetoDesk.
NeetoDesk makes managing customer queries easy and organized. When a customer reaches out, a "ticket" is automatically created, allowing you to track, prioritize, and assign it to agents quickly. All tickets are visible in one place, making follow-ups and timely resolutions simple.
Automate your tasks
& reduce workload.
Automation rules in NeetoDesk help you perform pre-defined actions automatically when certain events occur. These rules can automate various tasks, reducing the workload on support staff and improve customer response times.
Never miss a deadline with
Service level agreement.
NeetoDesk's Service Level Agreement (SLA) helps you set clear expectation. This feature allows you to define ticket response and resolution deadlines based on priority and business hours, ensuring your agents consistently deliver the high-quality service.
Track customer
satisfaction.
With customer satisfaction rating, easily gather direct feedback from customers after each interaction. After resolving a support ticket, a survey is sent to the customer to rate the quality of the support, giving you accurate insights into your service quality.
Measure performance with
reports and analytics.
NeetoDesk's Reports and Analytics enable performance measurement through metrics on tickets, agent performance, group performance, and customer satisfaction. This feature facilitates you to monitor and identify pain points to improve and achieve timely resolution of customer issues.
Integrate NeetoDesk
with various third-party tools.
See All Integrations
Pricing Done Right
Traditionally, companies charge customers and spend money on Google ads to attract new users. NeetoDesk is taking a different approach. It focuses on organic user-driven growth by charging users as little as possible. Every time someone uses NeetoDesk, they are spreading the word about NeetoDesk.
Pricing PhilosophyNeetoDesk Mobile App
Stay connected on the go with NeetoDesk mobile app. Respond to tickets, access customer information, and keep your support team productive wherever you are.
Join our
Community Slack
Connect with like-minded people, share experiences, and learn from each other. Join our vibrant community of Neeto users to network, exchange ideas, and gain insights.
Join nowFrequently asked questions
What is NeetoDesk and what does it do?
NeetoDesk is a helpdesk ticketing solution designed to streamline customer support operations. It enables businesses to manage and resolve customer inquiries efficiently, offering features like customizable ticket forms, automation, intelligent ticket routing, and more.
Can I customize NeetoDesk to fit my business needs?
Absolutely! NeetoDesk offers customizable ticket fields, allowing you to create ticket forms that gather the information relevant to your business. Additionally, you can define automation rules tailored to your workflow, design SLAs that match your service commitments, and more. NeetoDesk's flexibility helps you to align the platform with your unique requirements.
How does the customer satisfaction rating feature benefit my business?
Customer satisfaction rating feature allows customers to provide feedback on their support experience. By collecting ratings and comments, you gain insights into the quality of your support services. Positive ratings reinforce your efforts, while any areas for improvement are highlighted. This feature enables you to refine your support strategies, enhance customer experiences, and strengthen relationships.
Can NeetoDesk handle multiple support channels?
Certainly, NeetoDesk can centralize customer interactions from various channels like email, web forms, and NeetoChat. This makes it easier to manage support requests from one place.
How do automation rules work in NeetoDesk?
Automation rules in NeetoDesk are like instructions for the system. They help with tasks like assigning tickets to the right people automatically, saving time and ensuring quick response times.
Can I try NeetoDesk for free before committing?
Yes, NeetoDesk offers a free plan so you can explore its features and benefits. This allows you to see how it works and decide if it's the right fit for your support needs.
Ready to elevate your
customer support?
Let's get started now.