Every feature you'd expect. Plus the ones you wouldn't.
Every conversation in one queue#
Mailboxes
Connect Gmail, Outlook, or any IMAP/SMTP inbox.
Ticket forms
Custom forms that drop straight into your queue.
Cross-workspace ticket move
Send a ticket to a different team without losing context.
Threaded email replies
Conversations sync as full threads, ordered the way the email actually happened.
Read receipts
Know when your reply landed.
Collision detection
Stop two agents from replying to the same ticket.
Merge tickets
Combine duplicates into one resolution.
Ticket activity log
Every change, every assignment, in order.
Mobile app
Your queue, on iOS and Android.
They write the ticket. They close it too.#
Customer portal
Customers sign in to file, view, reply, close, and reopen their own tickets.
Knowledge base
Searchable articles your customers find without asking.
Customer Satisfaction Survey
Configurable survey that fires after a ticket is actually resolved.
Shape tickets to how your team works#
Custom ticket fields
Capture what you need: order ID, plan tier, anything.
Canned responses
Reuse what you write often.
Custom views
Slice the queue however your team thinks.
Ticket tags
Organize, filter, find later.
Customer tags
Segment customers without leaving the ticket.
Companies
B2B grouping for accounts with multiple contacts.
Private notes
Internal context, never visible to the customer.
Bulk actions
Update many tickets at once.
Keyboard shortcuts
Cmd + / on Mac, Ctrl + / on Windows.
Unlimited automation, without the meter#
Unlimited automation rules
Trigger anything on anything. No quota.
Round robin routing
Distribute tickets evenly across the team.
Load balancing routing
Distribute by current workload, not just turn-order.
Business hours
SLAs and routing respect when your team is actually around.
SLA reminders & escalations
Get warned before you miss a deadline.
Approvals
Required sign-offs before actions complete.
Task lists
Sub-actions tracked inside a ticket.
Groups
Assign tickets to teams, not just individuals.
Analytics
Reports on agent load, response times, satisfaction.
Your email, under your control#
Send from custom email domain
Replies come from [email protected], not us.
Custom Reply-To address
Route replies to a different inbox if you want.
Automatic BCC
Archive every outgoing reply to your own address.
Reply signature
Per-agent, with variables.
Reply salutation customization
"Hey Sarah" instead of "Dear Customer".
Footer for email replies
Your terms, your unsubscribe link, your branding.
Allow / Reject email domains
Auto-block or auto-allow at the domain level.
Email notifications
Updates on ticket activity, your way.
Bring your data in. Take it out.#
Bulk customer import
Bring your existing data over in one go.
Export
Take your data with you whenever.
Security. The stuff IT actually asks about.#
Single Sign-On (SSO)
SAML, OIDC, your IdP.
Audit logs
Every admin action, every change, time-stamped.
Custom domain
Run NeetoDesk on help.example.com.
Custom roles and permissions
Build roles that match your org chart.
Google Sign-in
For the rest of the team.
Apple Sign-in
For the Mac crowd.
Login via OTP
One-time codes, no password reuse.
SSL encryption
Default. Not an upgrade.
Two-factor authentication
An extra layer beyond the password.
Plays nice with the rest of your stack#
GitHub
Convert tickets into GitHub issues.
Linear
Tickets become Linear issues. Engineering sees what support sees.
Slack
Ticket alerts and replies in your channels.
Zapier
Wire NeetoDesk into anything Zapier supports.
NeetoPlanner
Tickets become tasks in your project board.
Google Sheets
Sync ticket data to a sheet.
CallerDesk
Phone support tied to your ticket flow.
Webhooks
Fire on any trigger, hit any endpoint.
API + Documentation
Full REST API. Documented. In the free plan.
When you need us#
Live chat support
Real humans, not bots.
Email support
Reach us by email any time.
Slack support
Join our community Slack for the fastest replies.
Integrate NeetoDesk
with third-party tools.
See All Integrations
NeetoDesk is
competing on price
Most companies charge users and spend heavily on Google ads to find more. NeetoDesk does the opposite—we keep prices as low as possible and grow through word of mouth, not ad budgets.
Pricing PhilosophyNeetoDesk Mobile App
Stay connected on the go with NeetoDesk mobile app. Respond to tickets, access customer information, and keep your support team productive wherever you are.
Join Neeto
Community
Join the Neeto Community to suggest features, report bugs, ask questions, or explore how others use Neeto products. Think of this community as your direct line to the people building Neeto and to fellow users using Neeto tools to build stuff.
Join nowReady to elevate your
customer support?
Let's get started now.