Milestone M34 - custom priorities, enhanced rules, bulk uploads and more

Let's go through what we got done in Milestone M34 (Apr07 - Apr20).

New features and enhancements 🚀

✅ Custom Priorities

You can now define your own ticket priorities for greater flexibility.

✅ Enhanced Automation Rules

1. New action: Send all ticket updates directly to Slack.

2. New trigger: Fire automation rules when a ticket is sent to GitHub.

✅ Improved Outbound Emails

Outbound emails now use verified support addresses as the Reply-To for better consistency.

✅ Bulk Customer Uploads

You can now bulk upload customer data with ease.

✅ Simplified Ticket Creation

Search for customers while typing their email, and choose a specific mailbox when creating new tickets.

Bug Fixes ⚒️

✅ Incoming Emails

Fixed issues with CCs—emails are now properly sanitized and processed.

✅ MS Outlook Sync

Resolved syncing problems—tickets and outgoing emails now work seamlessly.

✅ Ticket Threading

Fixed an issue where some tickets were generating separate threads unnecessarily.