Web Forms

NeetoDesk's Web Forms allows you to ease ticket submissions and gather essential customer information. With this feature, you can build customizable forms as per your support needs, utilizing ticket fields, including custom ones, to capture precise details for timely issue resolution.

Web Forms

How are tickets generated from web form submissions managed within the platform?

Yes, you can automate the assignment of tasks to tickets using our powerful automation rules. By configuring automation rules, you can set criteria that trigger the automatic assignment of tasks from your predefined Tasks List to relevant tickets.

Can I add custom questions to my web forms besides the mandatory fields?

Absolutely! In addition to the mandatory fields like Subject, Customer email, and Description, you have the flexibility to add custom questions to your web forms. Utilize any ticket field, including custom ones, to gather specific information relevant to your support workflow and issue resolution process.

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